SHOPPING: To purchase items simply select the ”Add to cart” button underneath the item you would like to purchase which adds the item to your cart. Items in the cart may be viewed at any time and changed. This is done through the ‘view cart’ button. When you have finished making purchases follow instructions to the check out which takes you to our secure server for payment.
PRICES: All our prices are in Australian Dollars
DELIVERY: International customers see below.
Australian customers please allow 1 week minimum from receipt of order and payment until your delivery date..
Delivery is via Australia Post. We will do our best to fill orders promptly, but if due to any unforeseen circumstances with suppliers, there are delays, we will contact you.
For delivery of urgent orders please let us know as we may be able to help.
Unfortunately once your order has left our premises and is in the hands of the courier we no longer have control over its delivery. So in the unfortunate case of a late or missing order we cannot be held responsible, but are more than willing to launch an investigation via that courier into locating the missing goods. In almost all cases these parcels do turn up either back to us or to the intended recipient eventually. So please do not hesitate to contact us if your order has not turned up after at least 10 days and we will check all details and get the investigation process launched for you.
INTERNATIONAL ORDERS: At this time Heathmont Chinese Medicine only offers shipping within Australia. We do NOT accept international orders.
PAYMENT: We accept Paypal, Visa & Mastercard. To send sensitive payment details across the Internet we use a secure server which protects credit card details. Please note that all customer details are treated with the utmost discretion and our mail order list will not be provided to anyone else.
Credit cards are processed before orders are accepted, to confirm payment has been made due to possible credit card fraud problems.
BANK TRANSFERS: Email your order to firstname.lastname@example.org, orders will be dispatched once funds have been transferred to the bank account below:
For Bank Transfers our account is: (Make sure you include your name)
Heathmont Chinese Medicine
EXCHANGE POLICY: Notification of exchanges must be made and returned within 10 days.
NO CLAIMS ARE ACKNOWLEDGED AFTER THIS TIME.
GUARANTEE: We take pride in our service and value our customers. If for any reason you are dissatisfied, please contact us.